PwC: AI Skills Gap Widens as Worker Access to Training Falls
AI adoption is rising across workplaces, but PwC warns companies risk alienating most workers while top AI users pull further ahead.
Companies face a growing divide between their most AI-proficient employees and the broader workforce, according to new research from PwC, which found overall AI use has climbed 10 percentage points even as access to learning and development resources has dropped by 8 points.
The findings suggest a compounding risk for employers: workers who use AI on a daily basis report markedly higher levels of trust in management, greater confidence in their own job security, and a more optimistic view of technological change. That dynamic creates a self-reinforcing advantage for a relatively small share of the workforce.
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At the same time, the majority of workers appear to be losing ground — not only in AI proficiency but in their access to the training programs that could close the gap. The simultaneous rise in adoption and fall in development resources points to a structural mismatch that, if left unaddressed, could deepen workplace inequality and fuel attrition among the most digitally capable employees.
The PwC data frames the challenge as a dual threat: organizations that fail to invest in broad-based AI upskilling risk losing high-value, AI-savvy talent to competitors while leaving the bulk of their workforce under-prepared for an increasingly automated environment. Analysts note that the declining availability of training coincides with one of the most rapid periods of AI deployment in corporate history, amplifying the stakes for workforce strategy.
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